Shipping policy

1. Shipping Locations

We currently ship within Canada only. If you do not see your location, please contact us at maryjadeboutique@gmail.com.

2. Processing Time

Orders are typically processed within 48hours after payment is confirmed. You will receive a confirmation email once your order has been shipped.

3. Shipping Methods

We offer the following shipping options:
- Local(Ottawa-Gatineau) Shipping: 3-5 days
- Canada shipping: 3-7 days
- Express Local Shipping(up to 10km): 24 hours
Shipping rates vary based on your location and selected shipping method.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website or the carrier’s site.

5. Delivery Times

Estimated delivery times are provided after shipping and may vary based on your location and chosen shipping method. Please note that these are estimates and can be affected by external factors.

6. Shipping Costs

Shipping costs are calculated at checkout based on your location, the weight of your order, and the selected shipping method.

7. International Shipping

8. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us at maryjadeboutique@gmail.com within 3 days of the estimated delivery date. We will assist you in resolving the issue.

9. Change of Address

Please ensure that your shipping address is correct at the time of checkout. We cannot change the shipping address once an order has been processed.

10. Returns and Exchanges

Please refer to our Return Policy for information on returning or exchanging items.

11. Contact Information

If you have any questions regarding our shipping policies, please contact us at maryjadeboutique@gmail.com or WhatsApp at +1 819-743-4188.